Delete your Tap & Bill account

Applies to the Tap & Bill Android app and the dashboard at app.tapandbill.in. Last updated 7 October 2026

How to request deletion

1. The shop owner sends the request using the form below (or email info@tapandbill.in, use the form on our contact page). Use the mobile number you log in with.
2. We confirm by calling or messaging that number, so nobody else can delete your shop.
3. We delete the account within 30 days and tell you when it is done.

Before you ask, export your bills: dashboard → Overview → Export CSV.

What is deleted

• Shop profile, logo and settings
• Owner and staff logins
• All bills, bill PDFs and reports
• Customer list (names, mobile numbers, GSTINs, purchase history, offer opt-ins)
• Offer (broadcast) history and WhatsApp message status

What is kept, and for how long

• Daily backups are overwritten within 6 weeks.
• Records of subscription payments made to Tap & Bill, kept for up to 8 years as tax law requires.

Staff and shop customers

Staff: the shop owner can turn off a staff login in the dashboard under Staff. Customers of a shop: ask the shop to remove your details; if you cannot reach them, use the form below and we will help.